“The engagement provided us with a comprehensive view of four angles of IT Service performance: user feedback through the user satisfaction survey, the business view through the business line manager interviews, the IT “expert review” through the ITSM health-check and the peer perspective through the benchmark. This has helped us refine our outsourcing arrangements and better align with business and user expectation.”
Francois Guiberteau, IT Manager, Dolphin Energy, July 2010.

Fernwood Solutions works with senior IT and business managers who need to increase or demonstrate the business value being realised from their IT expenditure. 
 
We use proven tools to help our clients assess current levels of IT and project performance, provide insights into improvement or cost saving opportunities, and then support them through any required change programmes. 

Contact Us

For more information about who we are, what we do and the benefits our clients have realised from working with us, please contact us:

T:  01442 870161
E:  info@fernwoodsolutions.com

Fernwood Solutions Ltd,  Berkhamsted House,
121 High Street, Berkhamsted , Hertfordshire.  HP4 2DJ
 

 We are accredited assessors for the National Computing Centre’s IT Department Accreditation Standard (ITDA) – a unique business improvement programme
for IT . 
www.ncc.co.uk/services/accreditation

 

We are the sole agents in the UK and Ireland for IT Optima’s assessment and benchmarking services, including IT efficiency, project performance, and supplier relationships.
www.itoptima.com
 

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